research results

Breaking the Ice: An Interdisciplinary Investigation on Physical Warmth as A Facilitator for Remote Interpersonal Communication

Hsin-Ni Ho, Associate Professor, Faculty of Design

Overview
Nonverbal cues, especially touch, are essential in interpersonal communication but are missing in remote communication This project explores how physical warmth and touch feedback can enhance remote communication The ultimate goal is to use digital touch technology to create a psychologically connected space in a physically distanced world.

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Effect of feeling physical warmth on text chat communication
Text chat, a remote communication form with limited nonverbal cues, often leads to frustration.
We examined the effect of physical warmth during text chats, allowing users to feel warmth from their partner as they type.
We found the effect of physical warmth depends on personality.
Participants valuing social harmony find physical warmth enhances chat pleasantness , whereas those low in agreeableness found it less enjoyable.

Effect of feeling haptic feedback on video chat communication
•Participants engaged in a collaborative task over a video call with an experimenter.
•Vibrational feedback was transmitted to participants whenever the experimenter engaged in actions such as clicking or typing This feedback aimed to enhance the experimenter’s presence in these remote settings.
•We found that such vibrational feedback can enhance the sense of togetherness and sense of team work.
•This research was presented in HCI onference “Interaction 2024” as a premium presentation.

今後の展望
Our research has confirmed that physical warmth and haptic feedback enhance remote communication We will expand our work by enhancing haptic interfaces and studying their effects across various contexts Our ultimate goal is to enrich audiovisual communication, fostering deeper connections across distances Continued exploration will transform telecommunications, helping to combat loneliness and improve well-being.

Our Team

Communication analysis
 Miharu Fuyuno*
 Laura Maria Blanco Cortes*
 Kyushu University

Psychology
 Norimichi Kitagawa*
 Ritsumeikan University

Engineering
 Hsin Ni Ho 1 , Sato Katsunari 2
 1Kyushu University
 2Nara Women’s University

*Humanities researchers

Keywords
Digital touch, haptic feedback, affective haptics, remote communication, interaction analysis

 

Click here to see the poster

Related Researchers
Faculty of Design Associate professor Hsin-Ni Ho
Faculty of Design Associate Professor Miharu Fuyuno
Ritsumeikan university Professor Norimichi Kitagawa
School of Design Post-doctoral Fellow Laura Maria Blanco Cortes
Nara Women's University Associate Professor Katsunari Sato
Related Links
In this study, participants experience physical warmth as a signal of the chat partner typing, providing a warm, social connection.
Vibrational feedback is delivered through audio communications to remote users, enhancing their sense of togetherness and teamwork.
Our ultimate goal is to enrich technology-mediated communication, fostering deeper connections that combat loneliness and enhance well-being.